Frequently Asked Questions
Everything you need to know about our natural skincare remedies.
Are your products 100% natural?
Yes, all Svens Island products are crafted using 100% natural, plant-based ingredients sourced from the pristine Great Barrier Island, free from synthetic fragrances or parabens.
Do you test your skincare on animals?
Absolutely not. We are a cruelty-free brand and ensure that none of our products or individual ingredients are tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days for a full refund or exchange.
Is your packaging eco-friendly?
We are committed to sustainability. Our packaging is made from recyclable materials, and we strive to minimize our environmental footprint at every stage of production.
Can I use your products on sensitive skin?
Yes, our formulas are designed to be gentle and therapeutic. However, we always recommend performing a patch test on a small area of skin before full application.